FAQ
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General
Can I pick your brain about marketing?
We carry a full schedule of client projects and aren’t able to do this. However, you can book an hourly strategy call with us to discuss and get insight and advice on the digital marketing topic you need help with.
What’s with your company name?
‘Aitch’ is the letter H, spelled out, and a “dropped aitch” refers to the linguistic characteristic common among some dialects of British English, where the letter H is not pronounced in some words. In popular culture it is referenced (among other places) in a song lyric from the musical My Fair Lady.
It reminds me that my love of language and stories is behind all of this. And besides being an obscure theatre joke, nobody else was using this phrase for business purposes, and that matters in marketing, too.
Pricing
My small business/nonprofit doesn’t have the budget for marketing. Do you do free or pro bono work?
We accept a limited number of pro bono clients each year —check out our pro bono page for more information and to submit your project for consideration. Alternatively, you can also check out our blog for free marketing advice and tips.
Why should I work with an agency when I see cheaper contractors on Upwork/Fiverr/Freelancer/Craiglist/etc?
We are a full LLC business based in the greater Seattle area, and we are committed to paying a living wage/competitive rate to our employees and contractors. We manage a purposefully curated client load to ensure that we can offer personal attention, like thoughtful and prompt responses to emails, calling into meetings with your leadership/board, and providing detailed analytics reports as applicable. Our client relationships enjoy a high volume of our time, attention, and care, and our rates reflect that.
Location
Where do you record VO for videos?
We work with various studios depending on our client’s audio needs. Different studios offer different rates, sounds and turnarounds, and we’ll find the one that works best for your project.
Do I need to be in Seattle to work with you?
We work remotely with clients all over the world. For video/voiceover clients–if you need to listen in and direct a recording session, we can patch you in via phone, Skype, or FaceTime.
Referrals
I don’t see what I’m looking for in your marketing and audio services…
Get in touch with us with your project needs, and we may be able to build a custom service for you. If we can’t meet your needs, we’ll be happy to refer you to someone in our marketing network who may be able to help you out.
Training & Resources